Thank you for shopping with Holy Grail Store LLC. We are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Order Processing
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All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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Orders placed after 3:00 PM EST may be processed on the next business day.
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Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Time
We partner with trusted shipping carriers (such as USPS, UPS, FedEx, or international services) to deliver your order securely and efficiently.
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Domestic (USA): Estimated delivery is 2–7 business days, depending on your location and chosen shipping method.
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International (including Colombia): Delivery time may vary between 7–21 business days, depending on customs and local carriers.
Please note: Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or high-volume seasons.
3. Shipping Costs
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Shipping fees are calculated at checkout based on the destination, shipping method, and weight of your order.
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Any applicable taxes or duties for international shipments are the responsibility of the customer.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to follow the status of your delivery directly through the carrier's website.
If you have not received your tracking information within 3 business days, please contact us at info@holygrail-store.com.
5. Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If a package is returned due to an incorrect address, the customer will be responsible for any reshipment costs.
6. Lost, Stolen, or Damaged Packages
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If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item.
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We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier. However, we’ll assist you in filing a claim with the shipping provider if needed.
7. International Shipping Notes
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Customs processing time may cause delays beyond our control.
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Customers are responsible for any duties, taxes, or import fees charged by their local government.
8. Questions or Concerns
If you have any questions about our Shipping Policy or need help with a recent order, please contact us:
📧 Email: info@holygrail-store.com
📍 Address: 4800 SW 64TH AVE STE 103B, Davie, FL 33314, USA
We are dedicated to ensuring a complete and satisfying experience from the moment you place your order to when it arrives at your door. Thank you for choosing Holy Grail Store LLC.
